PaidrelayContact and support
One address for everything: questions before you order, a payment that looks wrong, a gift that won't redeem.
Email
- Hours
- Every day, 09:00–21:00 UTC
- First reply
- We aim for under 4 hours within those hours. A message sent at night is answered from 09:00 UTC.
- Language
- Write in English, or in your own language if it's easier.
What to put in your message
- Your order number, starting with PR. It's in the order page and in our emails.
- The email you ordered with, if it's not the one you're writing from.
- For a payment question: the coin, the network and the transaction hash (TXID).
- For a gift or plan that doesn't work: the exact message the service shows, copied as text, or a screenshot.
- For an overpayment refund: the address to send it to, on the same coin and network.
Never send us
Your email password, two-factor backup codes, a wallet seed phrase or private key, or card details. We will never ask for them. For a sign-in order, the password is used only in the session you are online for.
Before writing, the answer may already be in the FAQ or in How it works.